We’ll cancel your order and issue a full refund, and we’re sorry to have involved you in all of this.įor the rest of you, we’ve got a few weeks of suspense. This amount of delay is pretty absurd-we get it. ![]() ![]() Ok, first, for those who don’t like fun, just write to us. This has dragged out long enough that if it’s going to continue, we need to make it more interesting. Are they stolen or not? This is like Schrödinger’s Toothbrush. To be clear, Quip previously relayed “neither we nor the NYPD yet know exactly how the inventory was acquired,” which was a fine conclusion to us, but they were granted a few more weeks to try and find out. Yesterday, Quip pleaded to the court to stop our shipments - to wait and see if NYPD want these held should anyone find evidence of a theft beyond the existence of our inventory. Hi, it’s yet another update in the Great Toothbrush Saga. Depending on holiday courier delays we’ll be at the end of our delivery expectation window.Īlso – here’s the email “episode” sent right after this post that folks are responding to as the thread continued ![]() They’ll be flying down tomorrow, and we expect we will be able to ship our orders by Wednesday. While each toothbrush is factory sealed, date codes and other identifiers may help them determine where these left their supply chain. 12-20-2018 chronology edit: Before this post (but after the sale) we’d sent a shipment delay notice as follows via email.Īn update on your toothbrush order - we are allowing Quip to inspect the product before we release it.
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